On 04.09.2024 and 05.09.2024, we, the new trainees and students, took part in a workshop “VKzP – From customer needs to products”. The workshop was conducted by four trainees/students (Erwin, Philipp, Robin and Benjamin).
The following departments were introduced to us: “Editor und Graphic designer”, “Customer Service”, “Sales Field”, “Product Owner”, “IT Development”, “Quality Assurance”, “Sales Service” und “Finance-Accounting”. After each presentation of the respective department, we filled out a handout asking which main areas of responsibility belong to the department and what typical questions of trainees and students are.
We also learned a lot about the business unit IM (Information Management) and “TecRMI” (Repair, Maintenance and Information).
In order to better understand the business unit “TecRMI”, a former workshop foreman showed us how the end customer proceeds with the problem on a vehicle where the check engine light was on. For this purpose, the error was read out with a program and then a visual inspection of the bonnet was carried out. Since everything was fine, but the error still existed, we had to go to the office to continue looking for the error. TecRMI provides information on what the error may be.
The two days were very informative and we got a good insight into the different departments.
