On July 8, the first year trainees took part in a seminar offered by Barmer on the topic of “Stress-free etiquette – An etiquette workshop for trainees”.
In the first part of the seminar, we first learned about the term “etiquette”, i.e. what it means, when and who created this term, as well as in which situations of daily life etiquette, or manners should be used.
The topic of “duzen oder siezen” was also addressed, i.e. how it should be used and how this aspect is handled in our companies.
After discussing these topics, there was a didactic break with some psychomotor exercises.
After the break, we talked about the right way to write emails and what words to use depending on the addressee. Since etiquette was the main topic of the seminar, we also addressed the points we should keep in mind during business meals and what manners we should have at the table.
The last topic discussed was conversations with customers. We learned which points to pay attention to and which behaviors to avoid in order to be successful in these conversations.
