From April 2020 to the end of October 2020, I was in the CCS IT (Research & Innovation) department, whose main area of responsibility is to look at new technologies. On the one hand, this is cloud computing, but also about possible prototypes such as the use of a Holo-Lens in a workshop.
At the beginning, I got an introduction to the team. Here I was shown who works in the BU and who takes on which areas of responsibility.
At the beginning, I was shown my first task. It was about Zendesk. Zendesk is a tool for our own hotline to manage and process ticket requests from external users.
Here I had to implement requirements in the backend that the hotline colleagues wanted. Some of the requirements had to do with automatically assigning new tickets that come into the system to the right company. It should also be possible to search for the user who sent the ticket to our hotline using the telephone number, and this should be noted on the ticket accordingly.
During my time at R&I, I also got to know new technologies and learned how to work with them. I worked a lot with AWS, a cloud computing service from Amazon.
Due to the current pandemic, most of my colleagues are in home offices.
But that wasn’t a big challenge, as soon as I needed help, one of my colleagues was always available and could help me immediately.
I really enjoyed my time in R&I. In the BU, there were a lot of backend tasks, but in the meantime I have moved to the Fleet Manager BU, where I can pursue my passion, frontend programming.