My time in R&I

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From April 2020 to the end of Oc­to­ber 2020, I was in the CCS IT (Re­se­arch & In­no­va­ti­on) de­part­ment, who­se main area of re­spon­si­bi­li­ty is to look at new tech­no­lo­gies. On the one hand, this is cloud com­pu­ting, but also about pos­si­ble pro­to­ty­pes such as the use of a Holo-Lens in a workshop. 

At the be­gin­ning, I got an in­tro­duc­tion to the team. Here I was shown who works in the BU and who ta­kes on which are­as of responsibility. 

At the be­gin­ning, I was shown my first task. It was about Zen­desk. Zen­desk is a tool for our own hot­line to ma­na­ge and pro­cess ti­cket re­quests from ex­ter­nal users.
Here I had to im­ple­ment re­qui­re­ments in the ba­ckend that the hot­line col­leagues wan­ted. Some of the re­qui­re­ments had to do with au­to­ma­ti­cal­ly as­signing new ti­ckets that come into the sys­tem to the right com­pa­ny. It should also be pos­si­ble to se­arch for the user who sent the ti­cket to our hot­line using the te­le­pho­ne num­ber, and this should be no­ted on the ti­cket accordingly.
Du­ring my time at R&I, I also got to know new tech­no­lo­gies and lear­ned how to work with them. I worked a lot with AWS, a cloud com­pu­ting ser­vice from Amazon. 

Due to the cur­rent pan­de­mic, most of my col­leagues are in home offices.
But that was­n’t a big chal­len­ge, as soon as I nee­ded help, one of my col­leagues was al­ways avail­ab­le and could help me immediately. 

I re­al­ly en­joy­ed my time in R&I. In the BU, the­re were a lot of ba­ckend tasks, but in the me­an­ti­me I have mo­ved to the Fleet Ma­na­ger BU, whe­re I can pur­sue my pas­si­on, front­end programming. 

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